Northampton Public Safety is the communications center for the City of Northampton.  NPS operates 24 hours a day, 7 days a week, handling all emergency and non-emergency calls, while also dispatching the Police, Fire and EMS services for the City.  The Center also provides after hours call assistance for the Department of Public Works and all City buildings.

        The department is headed by a fulltime Communication Center Administrator, and one Lead Dispatcher.  NPS operates with eleven fulltime communications personnel, and one per diem personnel.  All are civilian dispatchers, who undergo rigorous training before being released to work the console.  Training includes Enhanced 911, Emergency Medical/Police/Fire Dispatching, Basic Telecommunications, CPR, Incident Command and National Incident Management Systems, and how to operate our Computer Aided Dispatch and Radio systems.

         Dispatchers are the initial first responders, acting as a vital link between the citizens of Northampton and the first responders in the field. When a call is received, dispatchers must gather as much information as possible. Dispatchers must relay all the information provided by the caller to the responders, providing the best possible service. Our dispatchers are trained and required to ask certain questions. While a caller is answering these questions, in a majority of the cases, the appropriate first responders are being dispatched to the scene.

          Please remember that 911 is for emergencies only. If there is a risk to life or property, call 911! No one should call 911 about complaints of loud music, illegally parked cars, or anything that is not of an emergency nature.

If you have questions or concerns that are NOT an emergency, please refer to the numbers listed below.

NPS Non-Emergency                            413-587-1100

NPS Fax                                               413-587-1158

Police Records Bureau                          413-587-1106

Fire Department Admin Offices             413-587-1032

For additional information, please check out our website:

Northampton Public Safety Communications Center (link is below) http://www.northamptonma.gov/gsuniverse/httpRoot/dispatch/